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AI 911 System Reduces Call Times by 15–20 Minutes

Jefferson County, Colorado
Aug 27, 2024
Government Technology

Project Overview

Jeffcom 911, the emergency communications center for Jefferson County, Colorado, has adopted a cloud-based AI platform developed by Carbyne to modernize its emergency response system. The AI-enhanced platform has reduced call processing times by an average of 15–20 seconds per call, which is critical during high-volume emergencies. Additionally, the real-time language translation feature supports over 100 languages, improving accessibility for the 7% of Jefferson County’s population who are non-English speakers. This innovation addresses staffing shortages by automating routine tasks and increasing dispatcher efficiency by approximately 25%.

Key Features

• Real-Time Language Translation: Supports over 100 languages, facilitating effective communication with non-English-speaking residents, who constitute approximately 7% of the local population. • Cloud-Based Infrastructure: Processes over 200,000 emergency calls annually with 99.9% uptime, ensuring reliability during peak events. • AI-Driven Call Triage: Prioritizes calls based on urgency, reducing dispatcher workload by 25% and improving response times for life-threatening emergencies. • Operational Efficiency: Automates routine data entry and call categorization, saving an estimated 10,000 dispatcher hours annually.

AI Risk Assessment Framework

No risk assessments available.

Project Details

Government

Jefferson County, Colorado

Estimated Cost

Not specified

Status

Active

Source

Government Technology